INSIGHTS
Essays and notes on product, AI, and the long view.
Working through ideas in public, where research meets practice. Longer essays when a subject earns it, shorter notes when an observation is enough.
ALL INSIGHTS
Essays & notes.
What I Mean When I Say People Are the Variable
On why the human layer, not the technology, decides whether change holds.
The Gap Between What We Expect From AI and What People Experience
Why a capable AI rollout can still fail the people it was built for.
The Same Question, Two Rooms
Startup and enterprise transformation are the same problem in two costumes.
The Operating Model Is Where Transformation Actually Happens
Vision gets the announcements; the operating model decides the outcome.
The Founder and the Operator Teach Opposite Lessons
Two educations, opposite blind spots, and why judgment is now the scarce thing.
Adoption Is Not Deployment
Going live is the easy half. Adoption is the part people decide.
New insights, occasionally.
Notes on product, AI, and the long view, sent when there's something worth saying. Easy to leave anytime.